Thank you for choosing to shop at puredewdrop.shop. To provide you with a more worry-free shopping experience, we have established the following return and refund policy. Please read the relevant information carefully before applying for a return or refund.
I. Return Application Time
Customers can apply for a return within 30 days of receiving the goods.
Return applications submitted after 30 days will generally not be accepted. Please contact customer service in advance to explain any special circumstances.
II. Conditions for Returnable Goods
Goods that meet the following conditions can be returned:
The product has a quality problem. The wrong product was received. The product was damaged during transportation. The product is significantly different from the order description.
Returned goods must meet the following conditions:
The product is in its original condition. It has not been damaged by human error. All accessories, packaging, and attachments are complete. It does not affect resale.
If the product has obvious signs of use, damage, or missing items, a refund may not be possible.
III. Non-Returnable Items
The following situations may not support returns:
Exceeding the return application period
Damage caused by human error
Excessive use of the product
Missing product accessories or packaging
Product not purchased from this website
IV. Refund Processing Time
After receiving and confirming that the returned product meets the requirements, we will complete the refund processing within 3 days.
Refund arrival time may vary depending on:
Bank processing speed
Payment platform review
Credit card institution processing procedures
The specific arrival time depends on the payment institution.
V. Return Process
To apply for a return, please follow these steps:
Contact customer service to submit a return application
Provide order information and a description of the problem
Send the product back according to the return instructions provided by customer service
We will review the product upon receipt
Refund will be arranged after approval
Products returned without customer service confirmation may not be processed normally.
VI. Return Shipping Costs
If the return is due to product quality issues, wrong item shipped, or damage during transportation, we will bear the relevant return shipping costs.
If the return is due to personal reasons, the customer may need to bear the return shipping costs. VII. Order Cancellation
You can contact customer service to cancel your order before it is shipped.
If your order has already entered the processing or shipping stage, it may not be able to be cancelled directly and will need to be processed according to the return procedure.
VIII. Clearance Sale Items
Due to continuous losses, the merchant has decided to clear out inventory at a loss. Currently, some items are being cleared out at discounted prices. Some special clearance items may have limited quantities or be available while supplies last; please refer to the product page for details.
IX. Contact Us
If you have any questions about returns, refunds, or after-sales service, please contact us through the following methods:
Email: jerry@puredewdrop.shop
Phone: 5802366964